Legal Information
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Privacy Policy
Effective: January 1, 20261. Data Controller. BrandVoiceAtlas, headquartered at Avenida da Liberdade 110, 1250-146 Lisboa, Portugal, is the data controller responsible for the processing of personal data collected through this website and associated services.
2. Data Collection. We collect personal information you voluntarily provide when contacting us, requesting services, or subscribing to communications. This may include your name, email address, phone number, company details, and project specifications.
3. Purpose of Processing. Personal data is processed for the following purposes: (a) responding to inquiries and providing requested services; (b) executing contractual obligations; (c) sending service-related communications; (d) improving our website and service quality.
4. Legal Basis. Processing is based on: (a) performance of a contract (Article 6(1)(b) GDPR); (b) legitimate interest in improving our services (Article 6(1)(f) GDPR); (c) your explicit consent (Article 6(1)(a) GDPR).
5. Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a minimum of 5 years following service completion.
6. Data Sharing. We do not sell or rent personal data to third parties. Data may be shared with: (a) service providers essential to service delivery; (b) legal authorities when required by law; (c) payment processors for transaction facilitation.
7. International Transfers. As BrandVoiceAtlas operates within the European Economic Area, data transfers comply with GDPR standards. Any transfers outside the EEA are subject to appropriate safeguards under Chapter V of the GDPR.
8. Your Rights. Under the GDPR, you have the right to: access your data, rectify inaccurate data, erase data (where applicable), restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.
9. Security. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments.
Terms of Service
Effective: January 1, 20261. Acceptance. By engaging the services of BrandVoiceAtlas, located at Avenida da Liberdade 110, 1250-146 Lisboa, Portugal, you agree to these Terms of Service. These terms govern all copywriting, marketing, and consulting services provided by BrandVoiceAtlas.
2. Scope of Services. BrandVoiceAtlas provides copywriting, conversion optimization, marketing strategy, and related content services. Specific deliverables, timelines, and pricing are defined in individual project agreements or invoices.
3. Payment Terms. Invoices are payable within 14 days of issuance unless otherwise specified. Late payments incur a 2% monthly surcharge. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.
4. Intellectual Property. Upon full payment, all rights to deliverables are transferred to the client. BrandVoiceAtlas retains the right to display work in portfolios and marketing materials unless a non-disclosure agreement is executed.
5. Revisions. Standard project agreements include up to two (2) rounds of revisions. Additional revision rounds are billed at €120 per round. Revision requests must be submitted in writing within 7 days of deliverable receipt.
6. Project Timelines. Timelines are estimates provided in good faith. Delays caused by client feedback, approval bottlenecks, or scope changes may extend delivery dates. BrandVoiceAtlas will communicate any anticipated delays promptly.
7. Limitation of Liability. BrandVoiceAtlas liability is limited to the total value of the specific project agreement. We are not responsible for indirect damages, lost profits, or consequential losses arising from service delivery or its absence.
8. Termination. Either party may terminate with 14 days written notice. Upon termination, the client is responsible for payment of all work completed to date. Non-refundable deposits are forfeited upon client-initiated termination.
9. Confidentiality. Both parties agree to maintain confidentiality of proprietary information shared during the course of engagement. This obligation survives termination of the service agreement for a period of 3 years.
10. Governing Law. These terms are governed by Portuguese law. Any disputes shall be resolved in the courts of Lisboa, Portugal.
Refund Policy
Effective: January 1, 20261. Eligibility. Refund requests for services provided by BrandVoiceAtlas, Avenida da Liberdade 110, 1250-146 Lisboa, Portugal, are evaluated on a case-by-case basis according to the project milestones completed at the time of request.
2. Deposit Policy. An initial deposit of 50% is required before project commencement. This deposit is non-refundable once work has begun, as it covers project planning, resource allocation, and initial deliverable development.
3. Milestone-Based Refunds. For projects with defined milestones, refunds are calculated based on the percentage of work completed. If a project is terminated after Milestone 1 of 3, a refund of the remaining 66% of the balance may be issued, minus any costs already incurred.
4. Delivered Work. Refunds do not apply to work that has been delivered and approved. Once deliverables are accepted in writing (email confirmation), they are considered final. Revision requests beyond the included rounds are subject to additional fees, not refunds.
5. Quality Disputes. If you believe delivered work does not meet the agreed specifications, you must notify BrandVoiceAtlas within 7 days of delivery. We will review the claim and, if justified, revise the deliverables at no additional cost before any refund is considered.
6. Refund Process. Approved refunds are processed within 14 business days to the original payment method. You will receive written confirmation of the refund amount and expected processing timeline.
7. Non-Refundable Items. The following are non-refundable: (a) initial deposits after work commencement; (b) completed and approved deliverables; (c) third-party costs incurred on your behalf (stock images, domain purchases, ad spend); (d) rush fees for expedited delivery.
8. Contact. To request a refund, contact [email protected] with your project reference number and reason for the request. We aim to resolve all refund inquiries within 5 business days.